At phrush, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own data. By using our platform, you agree to the practices described here.
When you register on phrush, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. We also collect your preferred payment method details so that deposits and withdrawals can be processed smoothly and securely. All registration data is stored on encrypted servers and is never shared with unrelated third parties.
We record your betting history, bingo game participation, session durations, login timestamps, and device information each time you use the phrush platform. This activity data helps us detect unusual patterns that may indicate fraud, account sharing, or problem gambling behaviour. It also allows us to improve the platform experience by understanding which features Filipino players use most. Activity logs are retained for the period required by our operating licence and applicable Philippine regulations, after which they are securely deleted. You can request a summary of your activity data at any time by contacting our support team.
Every deposit and withdrawal you make through GCash, Maya, or other supported payment channels is logged with a transaction reference, amount, timestamp, and payment method identifier. We do not store full card numbers or full e-wallet credentials on our servers; payment processing is handled by our licensed payment partners who maintain their own security standards. Transaction records are kept for a minimum of five years as required by Philippine anti-money laundering regulations. If a dispute arises over a transaction, these records are used to investigate and resolve the matter fairly. You will always receive an in-platform notification and, where applicable, an email confirmation for every completed transaction.
Your personal data is primarily used to operate your account, process bets and bingo entries, handle payments, and provide customer support when you need it. We analyse aggregated, anonymised usage patterns to identify technical issues, optimise page load times on mobile devices, and prioritise new features that Filipino players actually want. Any product improvements driven by data analysis are based on anonymised datasets — your individual profile is never used for A/B testing without your knowledge. We may also use your contact details to send you important service notifications, such as security alerts or changes to these policies, which are not marketing messages and cannot be opted out of while your account is active.
We use your account and activity data to monitor for suspicious behaviour, including multiple account creation, unusual betting patterns, and unauthorised login attempts. Where our systems flag a potential issue, our compliance team may review your account manually and may request additional identity documents before allowing further activity. This process is required under our gaming licence and under Philippine anti-money laundering laws, and is not optional. Data shared with regulatory authorities is limited strictly to what is legally required and is transmitted through secure, encrypted channels. We take these obligations seriously because they protect both the integrity of the platform and the safety of every Filipino player who uses it.
Your session data and betting history are used by our responsible gaming systems to identify signs of potentially harmful play, such as rapidly increasing bet sizes, unusually long sessions, or frequent deposits following losses. If our system detects these patterns, it may automatically trigger a cooling-off prompt or notify our responsible gaming team to reach out to you. This use of your data is in your best interest and is a condition of our operating licence. You can review and adjust your responsible gaming settings, including deposit limits and self-exclusion options, at any time from your account dashboard. Full details of the tools available to you are on the Responsible Gaming page.
We never sell your data to advertisers or unrelated third parties.
You can update most of your personal details, including your contact email and mobile number, directly from your account settings page at any time. Changes to identity documents or date of birth require a formal verification request submitted to our support team, as these fields are tied to your KYC status under Philippine gaming regulations. You may also download a copy of your account data, including your transaction history and responsible gaming settings, by submitting a data access request to [email protected]. We will respond to all data access requests within 15 business days in accordance with the Data Privacy Act of 2012. If you believe any information we hold about you is inaccurate, please contact us promptly and we will investigate and correct it without delay.
If you wish to close your phrush account and request deletion of your personal data, you can do so by contacting our support team at [email protected]. Please note that certain data — particularly transaction records and identity verification documents — must be retained for a minimum period as required by Philippine anti-money laundering law and our gaming licence conditions, even after your account is closed. Data that is not subject to a legal retention obligation will be permanently deleted within 30 days of your verified deletion request. You will receive a written confirmation once the deletion process is complete. If you have self-excluded from the platform, your exclusion record will be retained for the duration of the exclusion period to prevent re-registration, as required by responsible gaming regulations.
Our support team is here to help with any data privacy questions. You can also visit our FAQ for quick answers, or review our full Terms and Conditions.